Last Updated: October 28, 2025

Introduction:

VidaSoul ("we," "our," or "us") operates the website vidasoul.com and the boutique hotel located at Camino Cabo Este 1000, 23440 La Vinorama, B.C.S., Mexico. We are committed to protecting your privacy and personal information in compliance with applicable data protection laws, including Mexico's Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP).

Contact Information:
VidaSoul
Camino Cabo Este 1000
23440 La Vinorama, B.C.S., Mexico
Email: [email protected]
Phone: +52 1 624 154 6966
US Phone: +1  626 840 0483

Information We Collect: Personal Information You Provide
When you interact with our website or services, we may collect:

Contact Information: Name, email address, phone number, mailing address
Booking Information: Reservation dates, room preferences, number of guests, special requests
Communication Data: Information you provide when contacting us via email, phone, or contact forms
Marketing Preferences: Your choices regarding receiving promotional communications

Automatically Collected Information
When you visit our website, we automatically collect:

Usage Data: Pages visited, time spent on pages, links clicked, referring website
Device Information: IP address, browser type, operating system, device identifiers
Cookies and Similar Technologies: See our Cookie Policy section below

How We Use Your Information
We use your personal information for the following purposes:

Reservation Management: Processing and managing your hotel bookings
Customer Service: Responding to inquiries, requests, and providing support
Communication: Sending booking confirmations, updates, and important notices
Marketing: With your consent, sending promotional offers and newsletters about our services
Website Improvement: Analyzing usage patterns to enhance user experience
Legal Compliance: Meeting legal obligations and protecting our rights

Legal Basis for Processing (Mexico LFPDPPP Compliance)
We process your personal data based on:

Consent: You have provided explicit consent for specific processing activities
Contract Performance: Processing is necessary to fulfill our booking agreement with you
Legal Obligation: We are required by law to process certain information
Legitimate Interest: Processing is necessary for our legitimate business interests

Third-Party Services
We use the following third-party services that may collect or process your information:
Booking and Payment Platform

Amenitiz: Our booking management system processes reservation information. Depending on your booking method, payment may be processed through Amenitiz's platform or directly through our website using Stripe. Please review Amenitiz's privacy policy for information about how they handle your data.

Payment Processing

Stripe: Payment card information processed directly on our website or through Amenitiz
PayPal: Payment processing for alternative payment methods

Note: We do not directly collect or store payment card information. All payment transactions are processed securely through our payment processors (Stripe, PayPal) either directly on our website or through the Amenitiz booking platform.
Analytics and Marketing

Google Analytics: We use Google Analytics to understand how visitors interact with our website
GoHighLevel: Email marketing, SMS communications, and CRM management
Social Media Platforms: Integration with social media through GoHighLevel

Cookies
We use cookies and similar tracking technologies to:

Remember your preferences and settings
Analyze website traffic and usage patterns
Provide personalized content and advertising
Enable certain website features

You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:

Service Providers: Third-party vendors who perform services on our behalf (booking systems, payment processors, email services)
Business Partners: With your consent, for joint marketing initiatives
Legal Requirements: When required by law, court order, or government regulation
Business Transfers: In connection with a merger, acquisition, or sale of assets

All third-party service providers are contractually obligated to maintain the confidentiality and security of your personal information.
Your Rights Under Mexican Law (ARCO Rights)
Under Mexico's data protection law, you have the following rights:

Access: Request information about what personal data we hold about you
Rectification: Request correction of inaccurate or incomplete data
Cancellation: Request deletion of your personal data (subject to legal retention requirements)
Opposition: Object to the processing of your data for specific purposes

To exercise these rights, please contact us at [email protected] with:

Your full name and contact information
A clear description of your request
Proof of identity
Any relevant documentation

We will respond to your request within 20 business days as required by Mexican law.
International Data Transfers
Your information may be transferred to and processed in countries outside of Mexico, including the United States, where our service providers operate. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
Data Retention
We retain your personal information for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Comply with legal, accounting, or reporting requirements
Resolve disputes and enforce our agreements

Reservation data is typically retained for 7 years to comply with accounting and tax regulations.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments
Access controls and authentication
Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
VidaSoul
Email: [email protected]
Phone: +52 16241546966 (Mexico)
Phone: +1 6268400483 (US)
Address: Camino Cabo Este 1000, 23440 La Vinorama, B.C.S., Mexico

Política de Privacidad (Versión en Español)
Para nuestros huéspedes hispanohablantes, contáctenos en [email protected] para obtener una versión completa de esta política en español.